Report return policy

We refund the purchase price of a report in two situations, and we do it by e-mail with a person reading the request.

When we refund

• The report identifies the wrong vehicle. The make, model or model year in the report does not match the car the VIN belongs to.
• The report fails to open. The online report or the PDF cannot be opened after purchase and we cannot resend a working copy.

When we don't

• A section came back "no record found". The free step before payment shows which sections have records, so you can decide before you pay. An empty recall section is information about the car, not a fault in the report.
• You expected records the report does not include. Title brands, accident claims, odometer history, service records and theft status are stated as not included on the homepage, the pricing page, the sample report and in the report itself.

How to request one

E-mail help@carhenry.com from the address used at purchase with the report number. We reply within one business day and refund to the original payment method; card refunds typically appear within five to ten business days depending on your bank.

Packs

Unused reports in a pack never expire. A pack is refunded in full if none of its reports has been used.